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Terms and Conditions

In these Terms and Conditions "Claso", "we" and "us" mean "Claso Audiologia, S.L. and "you" mean You the client.

These general conditions of sale (hereinafter the "General Conditions") regulate the legal relationship that emanates from the processes of buying and selling done by you. On the website located at URL and the owner of the same, Claso Audiologia, SL, with CIF B64878598, registered office in Calle Girona 27 low, 08010 Barcelona, ​​registered in the Companies Register of Barcelona, ​​volume 40597, folio 12, sheet B 368677, 1st entry. You. Accepts the General Conditions from the moment you use the service or contract or purchase any product. This document can be printed and stored by you. Claso offers, the e-mail, so you can raise any questions about the General Conditions.


1.1. To place an order you should. Be 18 years and capacity to contract.

1.2. You. Can order through our online store or from the center in low Calle Girona 27, 08010 Barcelona. No orders arriving differently than those prescribed above be accepted.

1.3. By placing your order you we are bidding to purchase the products you have selected under these General Terms and Conditions.

1.4. Upon acceptance of your order, we will send a confirmation email which also comprise the order number. The order confirmation will be effective on sending. If we can not process your order for any incident, we will contact you by email or phone.

1.5. To order in Claso, an internet access to connect to needed. You need to register as a user by filling out the electronic form, before starting the process. Once registered, you can continue the process of buying the product or products added to the cart or browse the web to add new products in it.

1.6. Once registered and having all the required products in the basket, buying reaching the selection screen Payment Methods, Shipping Methods and Modification (if required) of billing and / or shipping continues.

1.7. Once the purchase and as quickly as possible, within reason, Claso send customers an email with the order receipt containing the summary of the purchase and payment information if applicable and shipping information and billing.

1.8. Claso send an invoice hardware to be received along with the order. This invoice will be issued in the name of the individual or company that has made the request so that customers must make sure to perform it with the correct name. The product or products will be shipped according to the shipping method selected by the customer.


2.1. We will supply the products listed in the order confirmation, pursuant to these Terms and Conditions.

2.2. No orders placed after the fourteen (14) hours, leaving to the next business day in the city of Barcelona will be processed. Orders received during the weekend will be processed first thing the following Monday or first working day.

2.3 If your order contains hearing aids and / or any other made-to-mesure product, we will contact you within the next 24 hours after purchase to save your date. We will take impressions of your ears to manufacture the product and  in the case of hearing aid fitting we will make a complete auditory study provided to program the hearing aid adjusting strrictly to your hearing needs. The delivery of these made-to-mesure products is exclusively in our physical store located in Carrer Girona 27 bajos, Barcelona.


3.1. The price of products includes the corresponding I.V.A and will be as stated in your order and / or invoice.

3.2. The I.V.A. the applicable rate as indicated on your bill, will be at your expense. "They may be made intra-Community acquisitions through our online store."

3.3. Shipping costs, where applicable, are payable, as will be indicated in your order and invoice.


4.1. You can you. pay their products payment systems that appear on the payment methods section of our online store at the checkout.

The following payment methods offered are:

  • Wire transfer
  • Credit / debit card
  • PayPal
  • Cash on delivery

4.2. You. Must pay in the currency of your invoice. We only accept payments in Euros.

4.3. If you are paying. With credit card, you must provide the details of your credit card at the time of ordering. We only accept secure card payments in which authentication of their identity as the cardholder is performed according to the method established by your bank, through secure e-commerce service ( "Verified by Visa" and "MasterCard SecureCode").

4.4. If you are paying. By transfer / deposit account, you will be sent a payment request by email, your order will not be reserved or sent until we have received payment in our bank account. Not receive payment for the full amount within 7 days of the date of your order, it may be canceled.

4.5. The maximum payment by PayPal is 299.99 euros per order. The same applies for payment on delivery.

4.6. Cash on delivery has an additional cost on the order of € 8.25.


5.1. We will send your order to the shipping address listed in your order request.

5.2. We ship your order within shipping listed on our website on the date of your order confirmation. If you have ordered several products in one order, we can not deliver them at different times. You can cancel your order at any time before sending it to sending an email indicating your order number.

5.3. At the time of the delivery of your order to our carrier we will send confirmation sent to the email address you. You provided when ordering. In the shipping confirmation will indicate the corresponding tracking number to your shipment for you. You can keep track of it through the website of our carrier or through Correos, according to the shipping method you. You have selected.

5.4. The products offered on the website will only be sent to the Peninsula and the Balearic Islands. No shipments will be made outside the mentioned delivery area.

5.5. Unless otherwise indicated, the products will be delivered within a period of four (4) to five (5) business days. Shipments to the Balearic Islands will be delivered within six (6) to (7) business days. The product will only be shipped once the payment has been received.

5.6. Title and risk of loss of products ordered will pass to the order never returned.

5.7. There will be borne in mind that the deadlines set out in paragraph 5.4 as applied to the selected product in stock. For products not in stock will be added conveniently delivery times notified on each sheet: Ready to ship in 2-3 days.


6.1. If you receive any of the products of your order incorrectly, you can adhere to the delivery guarantee and request a return, within a maximum period of fifteen (15) calendar days after receipt of the order, to obtain a refund of the amount of / the products.

6.2. In order to be able to exercise the option to return an incorrect order / product, you must enter the Request return page and fill out the return form so that we provide you with instructions on how to return the order / product. You must return the order products in perfect condition, with all the documentation (manuals, accessories included, case ...) and without damage.

6.3. As long as the products are returned to us without damage, we will refund the amount paid for the products you return to us. The return shipping costs will be borne by Claso. In case of reimbursing the order, the total paid will be refunded, including the shipping costs of the first shipment.

6.4. Without affecting the responsibility of the guarantee of delivery for defective products, Claso's civil liability for the supplied products would be limited to the amount thereof.

6.5. When the product is defective in origin, you must fill out the Return Request explaining the defect of the product. Once the defective product is received and verified, we will send you another one in exchange at no additional cost. In this case the change will be made by the same article or reference. Claso will take care of the freight corresponding to the return and new shipment.

6.6. When the product, by mistake, does not correspond to that of the order, Claso will bear the costs of collecting the wrong product and delivering it corresponding to the order placed.

6.7. Orders with store collection and direct purchases at the collection point have a delivery guarantee period (return and / or exchange) of fifteen (15) calendar days from the date of collection.

6.8. In case of return, the refund of the amounts paid will be made through the payment method used in the purchase.

6.9. Claso will not refund the amount or re-send merchandise until receipt and condition of the packaging and accessories of the product to be returned or exchanged have been verified in our warehouse. The amount to be returned is the one that originally appeared in the order, including the shipping costs of the first shipment.


7.1. All products you can buy at have a minimum guarantee of 3 years.

7.2. Only the manufacturer's warranty period will be extended to hiring Claso Care service for the contracted period.

7.3. You can find the Terms and Conditions of the manufacturer's warranty in case delivery of your order.

7.4. In case of defective product, Claso should proceed, as appropriate, repair, replacement, price reduction or termination of contract negotiations that are free for you. The consumer and user. Claso responds faults that become apparent within two years from delivery, you. The consumer and user must inform the Claso of the lack of conformity within two months after he has knowledge of it.


You can contact us through:

Contact web form.

Mail to Claso Audiologia, S.L. Calle Girona 27, 08010 Barcelona.

Email to

By phone, by calling 93 317 6550.

To contact us regarding an order you have made, you must indicate your order number.


9.1. Claso reserves the right to modify the commercial offer presented on the web (modification of products, prices, promotions and other commercial and service conditions) at any time.

9.2. Claso puts all reasonable means at its disposal to try to get the information displayed on its website is accurate and no typographical errors. If an error of this kind at all times outside the will of Claso occur, it would be corrected immediately, as soon as it is detected. If the error occurs in some of the displayed prices and a customer had made a purchase, we will communicate that error and the customer or user is entitled to cancel your order at no cost on their part. Sending an automatic confirmation of purchase, does not validate the conditions of a mispriced.

9.3. Claso extracts the features and descriptions of products offered on the web, the information that manufacturers and distributors to provide Claso and in some cases, their own websites. In the event that the product information does not correspond to the actual characteristics, the customer may cancel the order at no cost on their part.

9.4. The information presented in this site is in Castilian (Spanish language), Catalan and English, including the formalization of the contract and all contractual information displayed and sent to consumers or users.


When ordering you. You agree that we may store, process and use data collected from your order form for the purpose of processing your request. By delivering the email address or other personal data, required for processing your order, you. You give permission for such addresses to be processed and used to send commercial communications promotional or advertising of services and products offered by Claso. Claso offers the email address for you. Revoke the consent given.

Claso declares that it complies with current regulations regarding data protection, REGULATION (EU) 2016/679 effective on 05/25/2018 at European level, corresponding to the new regulatory regulation GRDP (General Regulation of Data Protection ). Claso makes available to customers, the email address, so that they can exercise the rights of access, rectification, cancellation and opposition guaranteed by current legislation. For more information about the privacy policy, please review our Privacy Policy page.


We will do everything possible to fulfill the obligations of your order. However, we will not be liable for delays or failure if the delay or failure are due to force majeure. In case of delay, we will fulfill our obligations as soon as we reasonably possible.


If any clause in these General Conditions be declared fully or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is invalid or ineffective, subsisting the General Conditions in everything else, taking such provision or part thereof that is affected by not placing.