Claso: 30 years of listening to people

Our mission is to help make the world a better place through our field of specialisation: audiology. That's why, after 30 years of listening to and being there for people with hearing loss, we've seen enough to want to do things differently.

How? First and foremost, at ClaSo we treat human beings. We seek to foster real relationships with them, based on honesty and straightforward, transparent, properly explained information. We won't offer you any advise until we've listened to you first - otherwise we wouldn't be in a position to provide the best option for you. 

What we do is to be there for you, not so as to bother you, but so you can count on us when you need to.

Ferran de la Concepción 
Audiologist & Store Manager

Good hearing aids are meaningless without a good audiologist who understands the specific needs of each person. The really important things are the hearing care services.

Javier Castro
Audiologist

After so many years in this profession I'm still learning new things every day, it seems incredible how much hearing aids can do compared to years ago. We are constantly evolving.

1. If all you hear is “BLAH BLAH BLAH” when your Hearing Aid Specialist talks, the problem isn’t with you.

We're very aware thet we're dealing with your life, or the life of someone you love. That's why, in addition to being experts, our specialists are also human beings. Because the only way you can be sure you're taking the best decisions is by being skoken to in your language, claerly and plainly.

2. Sorry... no-one here is going to decide for you.

We'll listen to you and advise you on the products, services and attention that best fit your needs, for you to choose for yourself what suits you. That's why, unlike other hearing centers, we keep the price of our products separate from maintenance plan (Claso Care), so that you know exactly what you are paying for and nobody decides for you.

3. We believe good hearing begins by listening to you...

However knowledgeable we are, we can't advise you on the best treatment for you without first knowing what is your need. All our services, hearing aids, specialists, and indeed our attention, are inspired by the need that our customers have shared with us, which we then adapt to your pace and your lifestyle.

4. At Claso your Hearing Loss won’t actually make you lose anything.

Wearing glasses or contact lenses doesn't impair your lifestyle - why should a hearing aid? Part of our job at Claso is to put an end to the presuppositions associated with hearing loss. That's why we don't treat you like a patient, but like a customer leading a fulfilling life, for whom we provide a specific form of support, so you can continue to lead a perfectly normal life.

5. We’re not your mother, but almost.

We'll call you by your name and study your case in depth. We'll be there right away if you have an emergency with your hearing aid. You can contact us whenever you want for wherever you are. We'll follow up and tell you when your next check-up is due. Should you need it, we can talk about your day-to-day life and how hearing loss can affect your life or what to do so that it doesn't. We're not going to do everything for you, but almost.