In the field of audiology, care doesn't end once a patient takes their hearing aids home. In fact, the real difference between a functional hearing solution and an exceptional auditory experience lies in the after-sales service. This often underestimated aspect is crucial to ensuring that patients not only receive the appropriate help when acquiring their hearing aids but also maintain a comfortable, efficient, and long-lasting auditory experience.

At Claso Audiology, we take pride in our after-sales service, which is a cornerstone of our priorities. In prosthetic audiology, it’s not just about selling hearing aids; it’s about offering continuous support and service, ensuring that each patient gets the most out of their hearing aid over time.

Why is After-Sales Service Important in Audiology?

  • Ongoing Adjustment and Personalization: Each person’s hearing loss is unique, so the hearing solution must adapt perfectly to their needs. Modern hearing aids are sophisticated devices that require personalized adjustments to deliver optimal performance. Although the initial adjustments are made during the first consultation, it’s common for the patient to need follow-up adjustments as their ear may adapt or change over time. This is where after-sales service comes into play: offering periodic check-ups, recalibrating devices, and adjusting settings according to the user’s environment and preferences.
  • Maintenance and Repair: Hearing aids are delicate devices that, like any electronic equipment, require regular maintenance. After-sales service includes everything that ensures hearing aids continue to function efficiently. A poorly maintained or damaged hearing aid can affect sound quality, which directly impacts the user’s quality of life. Additionally, having access to a fast, professional repair and replacement service is essential to avoid extended periods without being able to use the device.
  • Support During the Adaptation Process: For many individuals, using hearing aids can be a significant change. Initially, it may feel uncomfortable or even strange. Continuous support through after-sales service allows us to guide the patient during this adaptation process. Audiologists provide advice on how to use the device in different situations, how to adjust volume, or how to maximize the hearing aids’ effectiveness in noisy environments. This support is crucial for the patient to feel comfortable and confident with their device.
  • Guidance: After-sales service in audiology also includes ongoing guidance for the patient. It's not just about providing hearing aids but teaching the patient how to use them effectively and independently. This includes how to properly insert and remove the hearing aids, how to maintain them, and how to manage battery life or connectivity with other devices. Proper education ensures that the patient gets the most out of their investment.

Claso Audiology’s Commitment to After-Sales Service: Claso Care

At Claso Audiology, we understand that selling hearing aids is only the beginning of the journey. The true value of care lies in the service, support, and dedication to improving each patient's hearing quality. These are some of the values that should define a good after-sales service:

  • Commitment to Quality: At Claso Audiology, each patient receives detailed follow-up to ensure that their device functions perfectly. The team of audiologists and professionals is available to make adjustments, resolve questions, and provide assistance whenever needed. Quality is not just about the hearing aid.
  • Personalized Attention: Claso’s after-sales service is based on a close and personalized approach. Every patient has different needs and expectations, so the team is dedicated to providing tailored solutions for each case. Whether it’s an adjustment to the hearing aid parameters or a consultation to address specific issues, patients will always receive the attention they deserve.
  • Cutting-edge Technology: Claso Audiology uses the latest technology both in hearing aids and in the adaptation and maintenance process. Thanks to digital advances, hearing aids can be programmed and adjusted with high precision, ensuring that every patient enjoys a unique and optimized auditory experience.
  • Ongoing Follow-up: After-sales care at Claso Audiology extends throughout the entire life cycle of the hearing aid, not just the initial sale. Regular procedures allow professionals to detect potential issues before they become problems and adjust devices according to the patient’s changing needs. This approach ensures a consistent and high-quality auditory experience.


After-sales service in audiology is essential to ensuring that patients not only receive a hearing aid but also enjoy an optimal auditory experience over time. At Claso, we understand that for many people, hearing aids are a vital tool for improving their quality of life. Therefore, our commitment doesn't end with the sale: we provide continuous support, adjust auditory solutions to individual needs, and offer efficient maintenance and repair services. In this way, we not only improve hearing but also ensure a positive and lasting experience for all our patients.

Don’t settle for just a hearing aid! At Claso Audiology, you'll find much more: a genuine commitment to your auditory well-being and personalized service that will accompany you every step of the way. Come discover how quality, innovation, and close care come together to offer you the best auditory experience. Your hearing health is our priority, and at Claso Audiology, we’re here to listen to you. We look forward to seeing you!